Policies
Shipping & Returns
Delivery across all regions of Lebanon, cash on delivery, and a simple returns process.
All of Lebanon
Beirut, Tripoli and every region in between.
A few business days
Major cities like Beirut receive packages in a short time.
Cash on delivery
Pay the courier when your order arrives.
Delivery across Lebanon
Orders are handled with care and delivered to your door, wherever you are in the country.
Coverage
We deliver across all regions of Lebanon — Beirut, Tripoli and all surrounding local areas.
Timing
Orders usually arrive within a few business days; major cities like Beirut receive packages in a short time. Delivery times are estimates and may vary during busy seasons or due to conditions beyond our control.
Delivery fee
A flat delivery fee is shown at checkout before you confirm your order — no surprises.
Payment on delivery
Cash on delivery is available on every order. Any other payment options we support are listed at checkout. Prices are in USD.
Returns
Not what you expected? Get in touch and we'll sort it out together.
Eligible items
Items must be unused and in their original packaging, with all tags and seals intact. Contact us with your order number and our team will confirm eligibility as described in our returns policy.
Damaged or incorrect items
Received something damaged, or not what you ordered? Contact us as soon as possible with your order number and photos. We'll arrange a replacement or refund as described in our returns policy.
Refunds
Once a return is approved and the item has been received and checked, your refund is issued as described in our returns policy. Contact us at info@sawakart.com for the details of your case.
How to start a return
Contact us
Email info@sawakart.com or call +961 3 800 836 with your order number and the reason for the return.
Pack it up
Keep the item unused and in its original packaging, with tags and seals intact.
We take it from there
Our team confirms the next steps, arranges the return with you and keeps you updated.
Have a question about your order?
Check your order status in your account, or reach out — we're always happy to assist.
Or call +961 3 800 836